FAQ

FAQ – Frequently Asked Questions

Welcome to our FAQ. Here you will find answers to the most frequently asked questions regarding orders, delivery and returns on UNITED KID .

If you cannot find the answer to your question, you can contact us at:
zenithzeellc@gmail.com

Orders

How do I place an order?

To place an order, simply:

  1. Choose the product that interests you

  2. Add it to your cart

  3. Proceed to secure payment

  4. Confirm your order

Once your order is validated, you will receive a confirmation email.

Can I modify or cancel my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it.

Contact us as soon as possible at:
zenithzeellc@gmail.com

How can I know if my order has been confirmed?

After your purchase, you will receive a confirmation email containing a summary of your order.

If you do not receive it, remember to check your spam or junk mail folder.

Delivery

What are the delivery times?

We offer two delivery methods:

Express Shipping
1 to 2 business days – €9.90

Standard Shipping
3 to 5 business days – Free

These deadlines apply to:

  • France

  • European Union

  • International

How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number allowing you to track the delivery of your package.

What should I do if my order is late?

Delivery times are generally respected, but they can sometimes vary depending on the carrier or periods of high activity.

If your order appears to be unusually delayed, please contact us at:
zenithzeellc@gmail.com

Returns and refunds

Can I return a product?

Yes. You have 14 days after receipt to request a return.

The product must be:

  • not used

  • in its original state

  • in its original packaging

How do I request a refund?

To request a refund:

  1. Send an email to: zenithzeellc@gmail.com

  2. Please provide your order number and the reason for the return.

We will then send you the instructions to follow.

Who pays the return shipping costs?

Unless otherwise stated, return shipping costs are the responsibility of the customer .

What should I do if I receive a defective product?

If your product arrives damaged or defective , please contact us within 48 hours of receipt with:

  • your order number

  • photos of the product

We will find a solution quickly.

Payment

What payment methods do you accept?

We accept the secure payment methods offered on our online store (bank cards and online payment solutions).

All transactions are secure.

Contact

If you have any further questions, our customer service team is available to help you.

Email: zenithzeellc@gmail.com